Surveys are a vital to delivery of effective and accountable property management services. Surveys allow you to gather quantifiable feedback from leaseholders and residents on key aspects of your service—such as responsiveness to repairs, communication, cleanliness, communication and contractor performance.
Customers will rarely tell you when you have done a good job. TPI’s survey lets you know how many of your customers are satisfied. It also allows you to identify causes which lead to dissatisfaction. It helps you understand your strengths and areas for improvement.
By contributing to TPI’s pool of survey responses, you get the added benefit of comparing your performance with average scores across our membership. This benchmarking exercise shows you how you are performing and provides clear, actionable data on priority areas for improvement.
Our aim is to establish a set of benchmark scores for resident satisfaction, then to work with members to find ways of improving scores across the profession. Ultimately, resident satisfaction surveys help you to deliver a more effective and resident-centric service.
